Candidate Support & Best Practices

Help & Common Guidelines

Comprehensive guidelines and troubleshooting advice for preparing examination documents smoothly.

Photograph Preparation Guidelines

Recent Photo: Use a clear photograph taken recently with even lighting and a plain white or light background.
Face Position: Face the camera directly with both eyes open, ears clearly visible, and a neutral facial expression.
Avoid Obstructions: Do not wear caps, hats, dark spectacles, or tinted glasses. Regular prescription glasses may be worn if there is no glare.
Centering: Use the interactive canvas box to keep your face and shoulders neatly centered within the guide lines.

Ink & Paper: Sign your name legibly using dark blue or black ink on clean, unruled white paper.
Clean Background: If your paper photo has room shadows or a yellowish tint, enable the "Auto Paper-Whitening" slider to brighten the paper to pure white.
Thumb Impressions: Use a fresh blue or black stamp pad. Press lightly to produce crisp ridge lines without heavy ink blotting or smearing.
No Capitalized Signatures: Sign in running handwriting as required by most examination portals; avoid signing in block capital letters.

Automatic Size Matching: Selecting your exam automatically sets the correct pixel dimensions and minimum-maximum file size range.
Verify Status Check: Ensure the green "Portal Verified" badge appears in the verification panel before downloading.
Clipboard Usage: On desktop browsers, you can copy your image and paste directly into forms or messaging applications using the "Copy Image" button.
Direct Sharing: Use the WhatsApp, Telegram, or Share buttons to send formatted files directly to your phone or contacts.

Keyboard Shortcuts: Use keys 1, 2, 3, and 4 to quickly switch between Photo, Signature, Thumb, and Declaration slots.
Fast Batch Processing: Format all four slots and use "Download All Ready Files" to save the candidate's files in one go.
Candidate Slips: Click "Print Slip" to print out an organized physical record slip for candidate reference.
Memory Hygiene: Click "Purge RAM" at the end of each session to keep the workstation clean and ready for the next candidate.